This page provides the official customer support and business identity details for Nxva and should match the information shown in the footer.
OUR IDENTITY
Legal Business Name: AOT RETAIL PTY LTDStore Name: Nxva
Physical Business Address: 179 Normanby Road, South Melbourne, VIC 3205, Australia
ABN: 84 087 251 787
ACN: 087 251 787
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: info@nxva.shopBusiness Phone Number: +61 400 712 178
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We review support messages during the hours listed above. Requests involving delivery status, return inspection, payment verification, or carrier review may require additional order information.